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Below you’ll find answers to the most common questions you may have on TelioEV and EV charging station. Also, please feel free to check out our TelioEV Guides & Blogs.

TelioEV CMS - FAQ's

Introduction and Overview

TelioEV CMS is the Charging management software that is used by Charge point operators and fleet management companies to monitor and optimize electric vehicle charging operations.

It is important for the CMS to be reliable, scalable, and easy to connect to existing systems. The charging sessions of the various charging stations under them.

TelioEV CMS allows organizations to meet the growing demand by installing more charging stations by providing a scalable and manageable platform. Along with that :

  1. Improve your Customer
  2. Experience 10x
    360-degree view of your EV Charging Network
  3. Enable Interoperability & Adoption
  4. Highly Secured Network
  5. Faster rollout of Products & Services
  6. Highly agile & Open Standards

Implementation and Integration

Our operations team will work with electrical contractors /suppliers /hardware vendors to select the best power-sharing algorithm for your location and configure the aggregate load for each group of charging stations.

Then the engineering (software development team) will intelligently manage the individual power output of each station (or port) to ensure the maximum load is never exceeded no matter how many EVs plug in.

Our operations team will work with electrical contractors /suppliers /hardware vendors to select the best power-sharing algorithm for your location and configure the aggregate load for each group of charging stations.

Then the engineering (software development team) will intelligently manage the individual power output of each station (or port) to ensure the maximum load is never exceeded no matter how many EVs plug in.

Monitoring and Support

As a CPO admin, once I log into the CMS, I should be able to see the map, which will show the location of various charging stations once they have been added.

When the charge point operator clicks on the location of the stations, they will be able to see the image of the stations along with other details such as the status of the station, name of the station, type of charger available, type of connectors available, and price per unit.

Charge point operators can raise a ticket in order to inform the admin regarding any issues related to portal, connectivity, payment, mobile application-related issue, or any other query.

They need to select the query from the dropdown menu, add a description of the query and add images related to the query. Click on “Submit” to raise the ticket. The charge point operators can also view a list of tickets raised by them.

The subsequent actions would be taken by the Super admin and the tech team to resolve the issue as soon as possible.

Charging Station Compatibility

Our CMS is built on a hardware-agnostic platform and can connect to any charging station which is OCPP compliant.

Charging hardware manufacturers (OEMs), Fleet management companies, and CPOs.

Features and Functionality

Yes, Our CMS gives Real-time data to the Operators (CPOs), such as a list of charging stations, port types, revenue generated, and power consumption. It also shows the analytics based on real-time data and reports.

Yes, it does.

As there are various regulations involved that surround these installations are changing rapidly. Multiple hurdles can come up during an installation at a commercial site.

Rest assured that once we partner with you, we take on every challenge and see it through to the end.

Yes, at present, it is done one by one manually for 10 or less than 10 charging stations, but if the number increases, bulk upload is possible for charging sessions.

Security and Payment

All the messaging done within our platform is TLS based. We have implemented role-based access to CPOs/network administrators and identity-based authentication.

We don’t store data locally and can implement our solution in the data center of the customer’s choice.

We have a dedicated payment engine that we integrate with our EV charging software solution. The engine handles all billing tasks like user authentication and payment gateway integration.

We also have the capability to implement digital in-app wallets for the end-user to make transactions quicker and easier at EV charging stations.

Electric Vehicle Charging Station - FAQ's

Basics of EV Charging Stations

An EV charging station performs by providing electric energy to an EV battery. The station is connected to the electrical grid which supply various levels of power to the capacity of the battery, depend on the charging rate and the EV’s capacity.

The vehicle is set up into the charging station using a charging cable, which begin the charging process. when the battery is charged to the required level, the charging session stops, and the vehicle can be unclogged.

An electric vehicle charging station is a device used to recharge electric vehicles, such as electric bikes, cars and buses. These charging stations supply electrical energy to the vehicle’s battery through a charging port, typically located on the vehicle’s exterior. They come in various types and charging speeds, ranging from Level 1(120V) is AC slow charging to Level 3, DC Fast Charging, and can be installed in public locations such as parking lots, shopping malls, and rest areas as well as private residences.

Business and Profitability

The profitability of an EV charging station business depends on various factors such as location, charging rates, and electricity costs. With the increasing demand for electric vehicles, EV charging station businesses have the potential to be profitable in the long run. However, initial investment costs can be high, and competition is increasing. Successful charging station businesses typically offer additional services and amenities to attract customers and maximize revenue.

The profitability of EV charging stations in India is still doubtful due to the relatively low number of EV’s on the road and the high cost associated with setting up and operating charging infrastructure. However, as the number of EV’s increases, the demand for charging infrastructure is expected to grow, creating potential business opportunities.

EV charging stations may make money in several ways, such as by proposing membership plans or working with companies to give charging services to their clients or staff. Also, specific charging stations may provide sponsorship or advertising options.

Cost and Ownership

EV charging stations usually charge EVs providing charge to the batteries of electric vehicles. The charging can be done mainly through Direct Current (DC), fast charging which is quicker but less common, and Alternate current (AC), which is slower but broadly accessible. Users of EV can also use different types of connectors which rely on charging stations and EV’S adaptability. Recharge is done through RFID Card or mobile app.
The cost of installing an EV charging station can vary depending on several factors, such as the type of charger, installation location, and electrical requirements. Typically, the cost can range from a few hundred rupees for a basic home charging station to several thousand rupees for a commercial-grade charging station. However, incentives and rebates from government or utility programs can help offset the cost. It’s best to consult with a qualified electrician or charging station installer to get an accurate estimate for your specific situation.

There are different factors on which the costing of and electric vehicle charging station depends like the charging station brand, charger type, speed of charging, etc. we have three types of charging stations which are –

  • Slow charging station (3KW – 7KW) with price range between Rs. 10,000 to Rs. 20,000.
  • Fast charging station (7KW – 50KW) with price range between Rs. 50,000 to Rs. 5,00,000.
  • Super-fast charging (50KW and above) with price range between Rs. 10,00,000 to Rs. 25,00,000.
Location and Accessibility

Electric car charging stations may be located in various settings, including public spaces like parking lots, shopping malls, highway rest stops, and private locations like residences and businesses. Charging station locations vary based on the region and the availability of infrastructure.

Numerous businesses, including TelioEV, ABB, Delta Electronics, Exicom, EV Motors India, Fortum India, and others, offer EV charging solutions. You should do in-depth research depending on your requirements and preferences. Before making a purchase, you should evaluate pricing and features offered by various firms because these might range greatly based on the brand, model, or characteristics. Before making a final choice, you should also take into account other information like installation fees, warranties, and compatibility with your car.

Depending on your demands, EV charging stations may be located anywhere, including your home, place of employment, hotels and resorts, multi-residential structures, and public areas like malls, supermarkets, parking lots, etc. Before choosing where to put the EV charging station, you should take into account the accessibility of electrical infrastructure, the location of the charging station, and the demands of the EV owner.
To find the nearest EV charging station, utilise the location feature on your smartphone, computer, or other smart device. By doing this, the device will be able to access your location information and provide details about the nearby charging stations. Electric vehicle charging stations are available in India in both public and private locations, such as parking lots, malls, and rest areas along roads. States and cities in India are building EV charging stations swiftly, and both the public and private sectors are pushing to increase the usage of EVs there. In India, well-known EV charging station networks include TelioEV, Tata Power EZ Charge, Fortum Charge & Drive, and others.

Turn on the location feature on your phone, computer, or other smart device to see where the closest EV charging station is located. However, several internet resources and smartphone applications, like TelioEV, and Tata Power EZ Charge, make it simple to locate EV charging stations in India. These sites let you search for charging stations near you, filter results based on charging capacity and accessibility, and even offer real-time information on station availability and cost. Additionally, discover whether your neighbourhood’s local government or utility provider has an online map or list of charging stations.

Electric vehicle charging stations may be found everywhere, including on highways and motorways, in parking lots for office buildings, shopping centres, hotels, certain residential neighbourhoods and at gas stations. Compared to minor cities, EV charging stations are more prevalent in large cities like Mumbai, Delhi, Pune, Bangalore, Chennai, Hyderabad, etc.

Compared to paid EV charging stations, there are comparatively few free EV charging stations. Free EV charging stations may be found in a variety of locations, including government buildings, supermarkets, shopping malls, some companies, etc. Before leaving, it’s crucial to confirm whether there are any free EV charging stations nearby.

Compatibility and Usage

EV charging stations are not universally common. Various EVs use different sets of charging connectors, and there are many other types of charging stations available, known as Level 1, Level 2, and Direct Current fast charging. The most popular charging connectors in work CCS2 and Type 2 connectors in Europe & SAE J1772 and CCS1 in North America. It is key responsibility of EV owners to check appropriate charging connectors of vehicle with the different kind of EV charging station accessible before use.

Maximum no. of the EVs can be used for charging at any charging station which is suitable with the charging connector of the electric vehicle. Some of the electric vehicle’s types have specific necessity and appropriate issues with certain charging stations. It’s essentials to check the vehicle’s guide or manufacturer’s web for advice on which charging stations is suitable with desired EV designs. Further, some of the charging stations may need amount or enrolment earlier, so it’s crucial to check in advance.

No, the majority of EV charging stations aren’t cost-free. The majority of the charging stations are run by commercial businesses that charge a fee for using their infrastructure. The kind and placement of the charging station affect the cost of charging an electric car. Still, compared to cars powered by petrol or diesel, charging an electric car is far less expensive.

Yes, a user can park his car and charge at the same lot. He would be charged as long as he has parked his car, along with the per unit charge consumed. Users would be billed for carrying and parking.

Manufacturers and Installers

Many EV charging station producers, like TelioEV, ABB, Delta Electronics, Tata Power, etc., provide different home, residential, and retail charging systems with varying speeds and power output options.

In India, qualified electricians or technicians who have received training in setting up and maintaining EV charging equipment often install EV charging stations. Companies that produce and market EV charging stations as well as specialised EV charging station installation businesses provide installation services. Additional installation services for EV charging devices may be provided by some electric utilities.

TelioEV Mobile App - FAQ's

App Features and Benefits

TelioEV App is useful for identifying EV charging stations near you. It provides real-time information and the status of the EV Charging point. You can reserve and charge your vehicle with ease. The app helps you with navigation from your current location to the desired EV station.

You can track and review your booking history and transaction history anytime from the app. The app has an integrated payment system for recharging your wallet and proceeding with your transaction.

Platform Compatibility

TelioEV supports both Android & IOS

Wallet and Payments

On the application dashboard, the wallet balance is displayed. Click on the “+”, add your desired amount and click ADD. The page navigates to the Payment gateway, where you can choose one of the modes of payment and recharge your wallet.

The user can call on the Support number in the TelioEV mobile app or write an e-mail to the support team at support@telioev.com.

Charging Station Search

You can search for charging stations for the Search bar on the App Dashboard. Alternatively, you can click on the Filter ICON on the dashboard, set your search preference, and apply filters to view the Charging stations as desired.