TelioEV provides best in class electric vehicle charging services for its customer. Our focus is on complete customer satisfaction.In an unfortunate event, if you are not satisfied with the services provided, we have the following refund and cancellation policy.
Cancellation Policy:
- Customer can book Instant EV Charging slots for charging their Electric Vehicles by using TelioEV Application
- Please note that for the booked slots, chargers will be reserved under your name and will not be available to any other customer for 30 mins from the booking time.
- If the customer doesn’t reach the station within 30 min time, the reservation will be automatically cancelled.
- No amount is deducted during booking or cancellation of EV charging station time slot.
Refund Policy:
- In case of deletion of customer account by the customer, the balance wallet Amount can be refunded by the TelioEV.
- For Refund Customer need to start the Email communication with the support team.
- In the email, customer should give all the details, including name, phone Number, Email ID, Customer number, Balance wallet Amount, Date of Deletion of Account, Reason of Deletion, and the Bank Details for the customer (Require for Bank Transfer).
- The email ID for sending manual refund is support@telioev.com.
- After receipt of communication from the customer, TelioEV will refund the Wallet balance amount to the customer through the bank transfer within 10 working days.
CONTACT US:
If you have any questions regarding our Cancellation and Refund policy, please contact us:
Email: support@telioev.com
Phone No: +91 86026 64549
Company Address : TelioEV Private Limited
Flat No 202, Vamsi Residency,
Plot No 183, Matrusri Nagar,
Miyapur, Hyderabad,
Telangana 500049