FAQs for TelioEV CMS

TelioEV CMS is the Charging management software that is used by Charge point operators and fleet management companies to monitor and optimize electric vehicle charging operations.

It is important for the CMS to be reliable, scalable, and easy to connect to existing systems.  The charging sessions of the various charging stations under them.

TelioEV CMS allows organizations to meet the growing demand by installing more charging stations by providing a scalable and manageable platform. Along with that :

  1. Improve your Customer Experience 10x
  2. 360-degree view of your EV Charging Network
  3. Enable Interoperability & Adoption
  4. Highly Secured Network
  5. Faster rollout of Products & Services
  6. Highly agile & Open Standards

Our operations team will work with electrical contractors /suppliers /hardware vendors to select the best power-sharing algorithm for your location and configure the aggregate load for each group of charging stations.

Then the engineering (software development team) will intelligently manage the individual power output of each station (or port) to ensure the maximum load is never exceeded no matter how many EVs plug in.

As a CPO admin, once I log into the CMS, I should be able to see the map, which will show the location of various charging stations once they have been added.

When the charge point operator clicks on the location of the stations, they will be able to see the image of the stations along with other details such as the status of the station, name of the station, type of charger available, type of connectors available, and price per unit.

You can always get in touch with our Sales team, who will be more than happy to help you understand the requirements and provide a proper solution.

Charge point operators can raise a ticket in order to inform the admin regarding any issues related to portal, connectivity, payment, mobile application-related issue, or any other query.

They need to select the query from the dropdown menu, add a description of the query and add images related to the query. Click on “Submit” to raise the ticket. The charge point operators can also view a list of tickets raised by them.

The subsequent actions would be taken by the Superadmin and the tech team to resolve the issue as soon as possible.

Our CMS is built on a hardware-agnostic platform and can connect to any charging station which is OCPP compliant.

Charging hardware manufacturers (OEMs), Fleet management companies, and CPOs.

Yes, Our CMS gives Real-time data to the Operators (CPOs), such as a list of charging stations, port types, revenue generated, and power consumption. It also shows the analytics based on real-time data and reports.

All the messaging done within our platform is TLS based. We have implemented role-based access to CPOs/network administrators and identity-based authentication.
We don’t store data locally and can implement our solution in the data center of the customer’s choice.

Our solution is OCPI 2.2 compliant.

This protocol implementation allows us to provide the customers of our clients the ability to access all EV charging networks that are OCPI compliant, charge their EVs, and make payments seamlessly.

The settlement between partner networks is done behind the scenes automatically with no discrepancies at the end-users node.

We have a dedicated payment engine that we integrate with our EV charging software solution. The engine handles all billing tasks like user authentication and payment gateway integration.

We also have the capability to implement digital in-app wallets for the end-user to make transactions quicker and easier at EV charging stations.

As there are various regulations involved that surround these installations are changing rapidly. Multiple hurdles can come up during an installation at a commercial site. 

Rest assured that once we partner with you, we take on every challenge and see it through to the end.

EV charging takes place within an ecosystem of charger manufacturers, service providers, software developers and vendors, EV charging operators and e-mobility service providers, roaming platform operators, industry standards, and more. 

The ideal EV charging software solution is open and future-proof, enabling users to adapt easily to marketplace changes and adopt open protocols such as OCPP and OCPI as they evolve. 

It should enable your enterprise to exchange data and transactions with the software used by ecosystem partners, such as roaming platforms.

Yes, at present, it is done one by one manually for 10 or less than 10 charging stations, but if the number increases, bulk upload is possible for charging sessions. 

FAQs for TelioEV Mobile App

TelioEV App is useful for identifying EV charging stations near you. It provides real-time information and the status of the EV Charging point. You can reserve and charge your vehicle with ease. The app helps you with navigation from your current location to the desired EV station. 

You can track and review your booking history and transaction history anytime from the app. The app has an integrated payment system for recharging your wallet and proceeding with your transaction.

TelioEV supports both Android & IOS.

On the application dashboard, the wallet balance is displayed. Click on the “+”, add your desired amount and click ADD. The page navigates to the Payment gateway, where you can choose one of the modes of payment and recharge your wallet.

The user can call on the Support no. in the TelioEV mobile app or write an e-mail to the support team at support@TelioEV.com.

You can search for charging stations for the Search bar on the App Dashboard. Alternatively, you can click on the Filter ICON on the dashboard, set your search preference, and apply filters to view the Charging stations as desired.

Yes, a user can park his car and charge at the same lot. He would be charged as long as he has parked his car, along with the per unit charge consumed. Users would be billed for carrying and parking.